The Visitor Experience

The web does help customers with an enormous degree of self service. Customers can find merchandise and research product information on their own. But when information or answers are needed, immediate conversations can make all the difference. Answer the right questions and move on to close more sales.

Click2Talk is comprised of three components: Callback, Internet Call (VoIP), and Chat. Each of these components offers your customers a different way to talk to you.

	Callback: Visitors enter their phone number and choose the time they want to be called from a list of predefined options.
	Internet Call (VoIP): When visitors choose the "Talk Now" option, a Voice over IP (VoIP) call is launched directly from their computer to you.
	Chat: Users click to start online chat from their computer.*

Visitors click on the Click2Talk button you have placed at strategic points on your web site.

Click2Talk Button Samples

A customized pop-up window appears, offering the three different ways that visitors can contact you. Your customer never pays for the call or online chat.