Features & Benefits

Click2Talk’s live assistance service provides three web-based communication options which help companies bridge the gap between online and offline communication.

Click2Talk Gives You:

• Significant Increase of Online Sales
• Improved Return on Website Investment
• Satisfied, Repeat Customers
• Shorter Sales Cycle
• Global Business Opportunities
• Important Customer Information
• Easy Implementation and Scalability

Click2Talk Gives Your Customers:

• Live Interaction in Real Time
• Security
• Flexibility
• 24/7 Availability

Click2Talk Gives You:

• Significant Increase of Online Sales

According to industry research, online revenues can increase between 40%-60% when using a Click2Talk type service. Consumers prefer live interaction when they encounter problems using your website. This enables an online customer the ability to purchase while browsing the particular item they are looking for, thereby completing the transaction. Additionally, the typical size of the final purchase can increase with free, live call.

• Improve Return on Website Investment

You have already spent time and money developing a website as well as advertising on the Internet. Click2Talk maximizes the return on website investment by enabling web browsers to become customers without dropping off your site at the crucial point of decision. Even a modest increase in average sales conversion rate can significantly increase online sales and profits.

• Satisfied, Repeat Customers

Customers who have a positive experience on your site will come back again and recommend you to friends. Adding Click2Talk enhances user experience, resulting in satisfied, loyal customers.

• Shorter Sales Cycle

Be there for your user’s moment of indecision. Don’t let users leave and buy somewhere else or at another time.

• Global Business Opportunities

Remove geographic borders by offering international customers the same convenient service as your local customers. Click2Talk allows your international browsers the ability to speak with you for free, thereby increasing you call volume.

• Important Customer Information

The more you know about your visitors, the better equipped you are to respond to their needs. Find out who your potential customers are, where they are calling from, what time they contact you and more in order to make sure that your site is tailored for the right audience.

• Easy Implementation and Scalability

Because Click2Talk is so easy to implement, your site will not suffer from any disruptions or down time. Strong support channels mean that Click2Talk’s staff will answer any installation questions you have clearly and quickly. Click2Talk additionally allows you to tailor the button size and color scheme specifically to your website. You can position the button in the most effective place to maximize its effectiveness.

Click2Talk Gives Your Customers:

• Live Interaction in Real Time

Make sure your online visitors get the answers they need WHEN they need them. Consumers vastly prefer a real time live connection when they are making a purchase. Because browsers prefer live telephone interaction to other means of resolving their questions, businesses have been focusing their efforts and resources on ways that maximizes their capabilities to better communicate with customers who are ready to buy online.

• Security

A majority of online buyers still do not like to put their credit card information on the web. Let your visitors feel good about what they are buying. Your explanation could be the difference between a sale and an abandoned shopping cart. Allay fears about credit card theft by providing customers with the ability to pay over the phone.

• Flexibility

Click2Talk makes sure that your customers can choose their preferred communication mode, giving them the choice of the phone, Internet call (VoIP), or online chat. Click2Talk offers a variety of options that can be used in parallel, designed to help you achieve your goal of successful sales.

• 24/7 Availability

Today’s online customers are impatient. They want constant and immediate accessibility. With Click2Talk’s Call Forward feature, you can make sure that your customers find you, reducing your number of missed calls.